Stuff We Get Asked A Lot

If you have any questions regarding our service, please contact us by submitting a request here. We will reply your request within 24 hours.
You can also reach us by sending us emails to info@freshtables.com, or leaving us a message through Facebook inbox and Instagram direct. We will reply your request or opinion as soon as possible.

What if my delivery is missing an ingredient?

We conduct several checking on amount and quality of ingredients throughout the whole delivery process. When our delivery staff arrives your home, he/she will check the ingredients with you, ensuring there is no problem on the amount and quality of ingredients. After you have signed for acceptance, we do not accept any kind of refund request afterwards.

What if I have received a wrong meal kit?

If we have delivered a wrong meal kit which is different from what you have ordered, please follow these steps to record the information with our delivery staff:

1. Fill in a simple form with the assistance of our delivery staff.

2. Enter your name, e-mail address and mobile phone.

3. Indicate your wish on getting refund, or getting a new meal kit in the coming weekends. Also, discounts will be provided in future purchases.

What comes in each delivery?

The Freshtables delivery contains all seasoned, pre-portioned fresh ingredients you need for your dinner. In each box, we enclose detailed recipe with instructions in order to make your cooking easy and enjoyable. You can also scan the QR code on the recipe sheet to check out our cooking videos, so that you can handle every cooking steps easily.
Please note that you only need to prepare basic ingredients such as salt, sugar, pepper and cooking oil in your pantry. We will include other necessary ingredients, including seasoning, sauce or dressing.

Do you provide nutritional and calorie information?

Nutritional and calorie information are shown in the recipe when you are choosing and ordering meal kits on our website. In the recipe, a full ingredient and seasoning list is attached, with helpful nutrition information such as nutrients and energy value.
However, the information is just for reference as the amount of seasoning used by customers might vary a lot. The final nutritional and calorie amount depends on the actual amount of ingredients used.

Don’t see your question? Get in touch. We welcome you to contact us with any questions you may have.